Refund Policy

If a number you purchase does not receive an SMS/OTP within the provider's delivery window, your order is automatically cancelled and the full amount is refunded to your Connect369 wallet balance — no request needed. This is the most common refund path and typically resolves within minutes of the window expiring.

You may cancel a pending or active order yourself from the My Numbers page before an SMS arrives. Cancelling before delivery refunds the order in full to your wallet. Once a valid SMS/OTP has been delivered to a number, that order is considered fulfilled and is not eligible for cancellation or refund.

Orders where a valid code was successfully delivered are final. We are not responsible for numbers being rejected, blocked, or flagged by the third-party app or service you are verifying with — that is determined entirely by the third-party service, not by Connect369.

Coupon discounts, once redeemed, are not separately refundable or reversible if you later cancel the related order.

Wallet top-ups are refundable only to your Connect369 wallet balance and only for genuine payment errors (e.g. a duplicate charge, or a payment confirmed but never credited) — request this via a support ticket with your transaction reference. Once converted to wallet balance and spent on an order, funds follow this policy's order-refund rules rather than being reversible to your original payment method.

If your UPI payment was deducted from your bank/app but never reflected in your Connect369 wallet, open a support ticket with your payment screenshot and UTR/transaction ID. Our team manually verifies and resolves these within a few business days, crediting the wallet or refunding as appropriate once confirmed.

All refunds under this policy are issued as Connect369 wallet credit, usable for any future purchase on the platform. Refunds to your original UPI/bank payment method are handled case-by-case for confirmed payment errors — contact support if you believe your situation qualifies.