Delivery Policy

Connect369 is a fully digital service. There is no physical product, shipping, customs, or delivery address involved. "Delivery" on this platform means the phone number you rent, and the SMS/OTP code sent to it — both delivered electronically through your dashboard and API.

A phone number is assigned to your order instantly upon successful purchase — there is no waiting period. You can see the assigned number immediately on the order confirmation screen, in My Numbers, and via the API response.

Once a number is assigned, you use it with the third-party app or service you're verifying. That service sends the SMS/OTP to the number, which Connect369 receives and displays in your dashboard or pushes to your registered webhook. Most codes arrive within seconds to a couple of minutes.

Delivery time depends on the upstream telecom carrier and the third-party service sending the code — factors entirely outside Connect369's control. Each order has a delivery window (shown at purchase) after which, if no code has arrived, the order is automatically cancelled and refunded per our Refund Policy.

You can track an order's status in real time from My Numbers or the SMS Inbox — pending, active (waiting for SMS), received, or cancelled/refunded. API and webhook users receive the same status changes programmatically.

Connect369 delivers the number and any SMS sent to it. We do not control, and cannot guarantee, whether a specific third-party app or service will accept a given number for signup or verification — that decision is made entirely by the third-party service.